“Of course, we all know this, but still, many of us lose sight of this during the design process. The breaking point for a user’s patience with a software product is measured in minutes. But the breaking point for a user’s patience on the Web in measured in seconds-10 seconds. I would argue it’s even less than that these days. If you remember anything from this interview, remember the fragility of the relationship between Web users and a site’s design, at all times.”
from The Intersection of Information Architecture and Usability
Bref, les usagers disent: “I can surf the Web but don’t make me think”…
