Pas à en lire ces statistiques qui m’inquiètent et m’effraient…:
“Successful software development efforts account for approximately 5 to 15% of projects, according to data released from sources ranging from The Standish Group to the U.S. Government.
A technology project has only a modicum of hope for meeting customer needs, let alone being delivered on time and in budget.
La question de la fin est la meilleure….:
“In what other industry would this be acceptable? Could a grocery store stay in business if only one out of ten customers coming through the door was able to successfully find the items they wanted and get through the checkout line happily?”
“In this new millennium, the competitive advantage belongs to those companies that focus every bit of energy they have on the people who open up a box and install the company’s software, or those people who enter a password or credit card number into a web form and spend money on the company’s web site. Market Researchers may use the term customer. Usability Engineers may use the term user. But it’s the same person who gives our professions a purpose. The very same human being, without whose business our employers would be bankrupt.”