Un nouveau livre en utilisabilité écrit par Jeff Cogswell et rapporté par Eddie VanArsdall de Technical Communication
en date du 21 mai 2005.
«If you think no author could possibly have a fresh perspective on usability , think again. Jeff Cogswell’s Designing Highly Useable Software examines usable software design from the inside out. An accomplished software engineer, Cogswell contends that many software disasters happen in parts of the program that users cannot see.»
«Fortunately, Cogswell’s lively sense of humor prevents Designing Highly Useable Software from becoming overly dry and technical. In his “Real ‘world scenario” sidebars, he discusses usability issues inherent in everyday things such as refrigerator doors and paper towel dispensers. And his admonishments to programmers can be stern but downright funny: “As for Abort, Retry, and Ignore, all I’m going to say is this: Don’t you dare” (p. 83).»