16 / 07 / 2009Social Network Websites: Best Practices and Design Guidelines from Leading Services

Here is an excellent ppt to present best practices for designing social networks.

A good complement to this presentation is the following list of Social Network Design Guidelines, published by Cameron Chapman from Smashing Magazine on July 13th, 2009.

1. Engage Quickly
What’s It For?
Give Visitors Something To Do
Promote Interesting Content From Friends
Make It Easy To Find Friends

2. Let Users Express Themselves
Profile Pages Should Promote Personal Expression
Promoting Individuality In Applications

3. Be Dynamic
Have Regularly-Changing Content
Update Content in Real-Time

4. Allow Friends To Be Grouped
Let Users Define Groups
Create Automatic Groups

5. Use OpenSocial
Provide More Applications To Users
Let Users Take Their Profiles Anywhere

6. Make It Easy To Communicate
Provide Multiple Means Of Communication
Foster Conversations

7. Show Only Relevant Information
What Really Needs To Be Here?
Don’t Overwhelm Your Users
Give Users The Ability To Filter

8. Make It Easy To Take Action
Emphasize The Desired Response
Make It Easy To Find Things

9. Show Avatar Photos
People Like Seeing Other People

10. Include Ways For Members To Connect
Include User Groups
Provide A Member Directory

Further Resources
Social design best practices

Applications of usability principles on a social network

Article twitted by Dr Yuping Liu, Marketing Professor at Old Dominion University, Norfolk VA (to check a list of her publications)

14 / 07 / 2009Designing for Seniors: the Understated Challenge

Source: picture from Trends in Cell Phones.

Mobile interfaces are just like online interfaces…they are human-computer system interfaces.

Designing Online Experiences For Seniors: A Panel Discussion

Elizabeth Boehm, Principal Analyst, Forrester
Mike Paciello, Founder & Principal, The Paciello Group
Kath Straub, Principle, Usability.org
From the Forrester Customer Experience Forum: NYC Hyatt, June 22nd 2009.

NB: Please forgive the point-form-mode-of-expression here as you read my notes as they were ‘jotted on my computer’ during the panel…and which I completely forgot to publish during the conference!!! Too much was going on there at the same time honestly, and I did not want to miss anything! I would guess that our two experts’ insights and tips are still valuable a few weeks later…? ;-)


What design practices are helping companies in developing interfaces valuable to senior users?

  • Flexible designs (ex.: using style sheets to differ presentation from structure)
  • Pieces of information VS all at once to respect for assimilation time and for cognitive load
  • Make the security and privacy elements of the site stand out
  • Bringing the representatives of these constituencies to understand who they are focusing on their perspective and needs
  • Use deep level interviews (value) to understand the deeper needs of older adults
  • Develop personas using storytelling to explore and discover motivators/blocks holding them back from engaging
  • Proven methodologies don’t change so much with seniors, the problem is to motivate the designers to be proactive and go outside their way to reach out to this group (good reason to get there)

    What characteristics differentiate seniors as users?

  • Patience with things that ‘don’t work’ or ‘are inapropriate’
    This is true of people less used with technology in general, not just seniors, they don’t trust themselves with identifying what is wrong or why it is wrong
    Ex. small characters : young people would think if they would have wanted me to read it they wd have made it bigger
  • Learning differently
    Older people: more cautious vs younger people more carefreeness and the expectations about what they should learn are different
  • It takes longer for seniors to create a cognitive model (applies to a cognitive ability level)…fear breaking need to get them started is more resource intensive process require more guidance and help to put them on tracks to sustain the process themselves afterwards for they don’t know what is on the other side
  • Language is important
    For things as basic as instructions from manufacturers: like USB port (don’t know what it is) or instructions like “plug it into the system” but they only look at the screen and forget about the tower under the desk…
  • They don’t mind being passive users
    Older adults are more than happy to play videos vs to record/create them
    Listening is useful enough for them and they don’t feel passive doing the listening
  • What is useful for seniors
    Connecting them with the rest of the world
    Kinds of interactions which are important are interactions with family members on Facebook for instance
  • Community of older users don’t fully understand what techno can bring to them, the full flavour of it: part of the problem is trust and part is relational
  • The what’s in it for me question is different for them
    People like to engage with companies where people of their kind are engaged too: so use testimonies and other things to showcase the people who are really involved (social psychology language)
  • Find the right combination between self service and assisted service
    Ex: Jitterbug cell phone simplified cell phone targeting senior users
    Kiosks and training center on the afternoons for banking services when they observed that older people were coming: hand holding experience to guide them through the basics
    The banking teller kind of experience is still needed, still is the reference in their mind.
  • Design for HELP! Design to HELP! Design your HELP section!
    ROI from seniors: “You’ve helped me be more autonomous and now my brand connexion with you is very strong”


    Conclusion

    Read on the use of Wii fit in health care and seniors’ houses to understand what you need to target to reach out to seniors…for if you push the effort to make your technology invisible enough, seniors can and will adopt the technologies!

    Je remercie la Chaire de commerce électronique RBC Groupe Financier pour son soutien financier pour la participation à cette conférence.

  • 3 / 05 / 2008Séniors et Internet: usages et utilisabilité

    Dans le cadre de la conférence Intracom 2008, Stéphanie Lerouzic (Directrice Principale d’Impact Recherche) et moi-même avons présenté la conférence suivante:

    “Dévoilement des résultats d’une vaste étude menée par Impact recherche (groupe Cossette Communication) auprès des séniors sur leur utilisation d’Internet. Venez comprendre ce que les séniors font et apprécient sur le Web et comment mieux adresser les besoins de ce segment croissant, notamment en matière d’utilisabilité.”

    Ci-dessous, vous pouvez trouver le fichier de présentation de cette communication

    SlideShare Link

    10 / 01 / 2008Résolutions 2008 par l’équipe d’Adaptive Path

    Tanné-e des vôtres qui vous mettent de la pression?

    Alors quoi de mieux que les résolutions des autres pour démarrer l’année!…Surtout lorsqu’elles viennent de l’équipe d’Adaptive Path :-)

    En voici un bref aperçu synthèse pour vous mettre dans le spirit:

    Escape the Flatland
    – by Leah Buley
    –> In favor of functionnally rich prototypes.

    Embody the Spirit of Practitioner-ness – by Pam Daghlian
    –> Being creative.

    Identify Why I’m in Such a Hurry - by Alexa Andrzejewski
    –> “Why am I not more patient? Why am I so results-oriented? What would I do with myself if I ever got all the things on my to-do list out of the way?”

    Share with others – by Julia Houck-Whitaker
    –> Nothing is more rewarding.

    Evaluate Everyday - by Chula Carlson
    –> “At the end of each day I look back to see what I could have done differently, and if there are things that I didn’t handle well.”

    Stop Buying New Things – by Chelsa Robinson
    –> Create space and time for other things.

    Develop “Outsight” (aka Get Out Of The Office) – by Kate Rutter
    –>”I’m lured by the opportunity of making “outsights” that rely on kismet, happenstance, space, place and the human interactions that weave it all together.”

    Bring Humanity to Product Design – by Kumi Akiyoshi
    –> Create experiences that communicate emotionally with people.

    Start Writing
    - by Dan Harrelson
    –> Observing is fine, but start commenting.

    Join an Open-source Project – by Dan Harrelson
    –> Get involved!

    Stop Being So Binary – by Sebastian Heycke
    –> Adopt the gradual mode instead.

    Et voilà! Et pour ceux qui veulent en savoir plus, voici la liste intégrale des résolutions.

    À vos marques. Prêts. Partez! :-)

    15 / 03 / 2005Design guidelines variés de Serco

    Une page vraiment intéressante de ressources gratuites et utiles de type guidelines de design… mais de base… car les recommandations sont souvent très fondamentaux mais pas très innovateurs… j’imagine que ce n’est pas le cas des versions payantes cependant…;-)

    Design guidelines variés de Serco

    4 / 11 / 2003Printing the Web

    An excellent guideline of do’s and dont’s by James Kalbach (merci Sylvie!)

    Printing the Web