Prom Tep, S., Sénécal, S., Dufresne, A., Viau, C. (2012). « Web Site Sociability and Online Contribution: The Mediating Role of Emotions », Ergo-IHM 2012, Biarritz, France, 16-19 Octobre 2012.
Standing at the conceptual intersection between various fields (i.e., Communication, Human-Computer Interaction, Consumer Behavior, Social Psychology, and Usability), this research investigates the influence of social functionalities on consumers’ online attitude toward contributing content to the website. Relying on social psychology theories such as group influence and similarity-attraction, one of our central predictions is that when online consumers are exposed to Web sites containing features supporting the site sociability, their attitude toward contribution will be greater than when not exposed. Furthermore, galvanic skin response was used to assess emotional response during the task, to complement more traditional data collection methods. Our results show that online consumers’ attitude toward contribution is positively influenced by social functionalities, and that emotional reactions mediate this influence.
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